Privacy policy

Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Streaky Information Technology FZE ("Streaky", "we", "us" or "our"), the owner and provider of this Website. We take the privacy of your personal data very seriously. This Policy governs how we collect, use, store, and disclose your Data in accordance with UAE data protection laws.

1. Company Details

Name: Streaky Information Technology FZE
Address: DUQE Square Business Centre LLC, Mina Rashid, Dubai, United Arab Emirates
Email: info@streaky.com
Website: https://www.streaky.com

2. Definitions

  • Data: All information that you submit via the Website (including personal data).

  • Cookies: Small text files placed on your device by the Website when you visit certain pages or use certain features.

  • Data Protection Laws: UAE Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data (PDPL) and any other applicable UAE regulations.

  • User ("you"): Any third party accessing the Website, excluding our employees acting in the course of their employment.

  • Website: https://www.streaky.com and any sub-domains, unless expressly excluded.

Interpretation:

  • Singular includes plural, and vice versa.

  • "Including" means "including without limitation."

3. Scope of this Policy

This Policy applies only to Streaky’s actions and Users’ interactions with this Website. It does not extend to any third‑party sites linked from this Website.

4. Roles and Responsibilities

Streaky is the data controller under the PDPL, meaning we determine how and why your Data is processed.

5. Data We Collect

  1. Identity Data: Name, email address, postal address, telephone number.

  2. Financial Data: Credit/debit card details (for payment processing).

  3. Technical Data: IP address, browser type, device identifiers, operating system.

  4. Usage Data: Pages visited, date and time of visits, interactions with website features.

6. How We Collect Data

  • Directly from you: When you register, place orders, subscribe to newsletters, contact us, or use our services.

  • Automatically: Via cookies and server logs during your browsing sessions.

7. Use of Data

We use your Data to:

  • Provide, operate, and improve our Website and services.

  • Process transactions and send related information (confirmations, invoices).

  • Send marketing communications (subject to your consent and preferences).

  • Personalize your experience on our Website.

  • Analyze site usage to enhance content and navigation.

  • Comply with legal obligations and enforce our Terms of Service.

Legal bases under PDPL:

  • Performance of a contract with you.

  • Your consent (e.g., for marketing emails).

  • Our legitimate interests (e.g., improving services).

  • Compliance with a legal obligation.

8. Cookies and Similar Technologies

We use cookies to:

  • Remember your preferences and settings.

  • Understand how you use the Website to improve functionality.

  • Serve relevant advertisements (with your consent).

You can manage cookies via your browser settings. Refer to your browser’s help section for instructions.

9. Data Security

We implement technical and organizational measures to protect your Data, including:

  • SSL/TLS encryption for data in transit.

  • Secure servers with access controls.

  • Regular security assessments.

If you suspect a data breach, contact us immediately at info@streaky.com.

10. Data Retention

We retain your Data only as long as necessary to fulfill the purposes in this Policy or as required by law. Residual copies may remain on backup media for legal or audit purposes.

11. Your Rights Under PDPL

You have the right to:

  • Access and obtain a copy of your personal Data.

  • Correct inaccurate or incomplete Data.

  • Request erasure of your Data.

  • Restrict or object to processing of your Data.

  • Request portability of your Data.

  • Withdraw consent at any time (where processing is based on consent).

To exercise any right, contact us at info@streaky.com. We will respond within the timeframe required by law.

12. Complaints

If you are dissatisfied with our handling of your Data, you may lodge a complaint with the UAE Data Office or the relevant supervisory authority.

13. Links to Other Websites

Our Website may link to third‑party sites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing any Data.

14. Changes to this Policy

We may update this Policy to reflect changes in our practices or the law. Any changes will be posted here with an updated "Last Revised" date.